Service

Quality and efficient service and customer support are our priority.

We invest in employee certification to provide adequate services in line with the technologies of our partners. We offer support services for products and solutions operated by customers on a contractual basis

Service Level Agreement (SLA) includes

communication with product manufacturers and problem solving,
first level of technical support,
prophylaxis of operated technologies,
consulting and proposals for infrastructure development,
other additional services upon agreement.

Call or write to us if you need

complete handling of all customer requests,
reporting requests for service interventions within warranty and post-warranty service,
inquiring about new products and services,
reporting requests for service interventions within warranty and post-warranty service,

+421 2 59 499 499 helpdesk@alison-group.sk

Form for reporting service actions

The form is intended for requesting a service, reporting a service action for ALISON Slovakia customers or for contacting the company. Fields marked with an asterisk are required.

Company/Customer *

Address

Name of the person responsible *

E-mail *

Phone

When was the failure discovered (time)

Description of the failure or requested service (as detailed as possible / as it manifests) *

Name and contact of the person who can provide additional information

Significant circumstances related to the failure (long-term power outage, reconstruction work in buildings, additional description)

Information provided on this form will be used for performance under the service contract. If you are not a customer of ALISON Slovakia and still filled out the form, the information will be used for communication with you.

General conditions for the provision of maintenance services

Thank you for your interest.

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