NEWS
Voice, despite all the possibilities of modern technology, is still the most frequently used way of interpersonal communication. Alison, from the historical point of view and as a successor of Ericsson Business Systems, is the dominant player in voice solutions market. Ericsson‘s Voice over IP solution is one of the most successful products in this area. Alison is authorized partner of this Swedish voice solutions company, but - as an independent system integrator - offers also competing platforms. Implementation of contact centers, one of our most important activities, is based on a flexible portfolio of these platforms. Alison offers integrated technologies providing voice and data transmission, application sharing and end-user mobility. Our major technological partners are Ericsson, Cisco Systems and Mitel. |
ReferenceIn Slovak gas utility company SPP, we have implemented multimedia IP telephony contact center Ericsson Solidus eCare. The centre is a distributed solution, as individual operators are located in various parts of Slovakia. The solution integrates two virtual contact centers into one system. Sales department contact center provides various channels (voice, fax, e-mail) for communication with customers, supporting numerous activities related to invoices, gas meters and contracts. Distribution department call center collects information about end-users‘ problems. For Kooperativa insurance company, we have implemented contact center Ericsson Solidus eCare, a solution based on communication system MD 110 BC12. This infrastructure is groundwork for two virtual contact centers – toll-free info line and central dispatching for insurance claims. Call center is run by dozens of operators. Contact center Solidus eCare is integrated with internal IT database system. The solution also supports recording of calls made between operators and clients. |
